Before you press play

Set your limits at Goldenstar Casino before you play

Play only from 18+, and the deposit limits, loss limits, session time reminders, cooling-off period and self-exclusion sit in every Goldenstar Casino account.

Set your deposit limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/823/2009 since 2009

Five points to know

Checking the basics at the start of a session

You will know the age rule, the regulator, the national register and where to get help.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/823/2009

National registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

Your tools

When a session starts to feel longer than planned

Every tool here is switched on from inside your own account, which is how Goldenstar Casino keeps play in your hands.

Cap what you pay in

A deposit limit caps how much you can add in a set period. Switch it on before a session rather than after a loss, when your head is clear and the evening is still ahead.

Choose your stopping point

A loss limit stops your evening at a figure you picked in advance. Reach for it at the start, so a bad run meets your decision instead of making one.

Awareness of the clock

Session reminders tell you how long you have been playing. Turn them on if an hour tends to slide past without you noticing, then decide whether to carry on.

Take the pause you need

A cooling-off period puts your account on hold for a while without closing it. Use it when you want a break and simply need the door held shut for you.

The firmest break available

Self-exclusion shuts your account for a longer stretch and is the firmest step in the list. Choose it when a break is not enough and you want no way back in.

Setting it up

A ceiling chosen in a few minutes

This block settles where the settings live and what each click asks of you.

Profile first, play later

Log in and open your profile menu from the top of the screen. Check you are in your own single account, since each player may hold only one.

Pick the right guard

Pick deposit, loss or session time depending on what you want to hold back. Read the description beside each one, as they guard different parts of your evening.

Set the span, check it

Choose how long the limit should run and check the figure before you save it. A limit set ahead of play is a plan, not a reaction to a result.

The active confirmation

Confirm the setting and wait for the message that says it is active. Note what you chose, so you can compare it with a later statement.

You've just picked up the phone

When you want to talk to someone today

Free, confidential services for players and the people who care about them.

National Gambling Helpline

It runs a free line every day and night of the year, with online chat and email counselling, self-help tools and a directory of local services. Relatives can call it too, and nothing said leaves the call. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings across Australia let players sit with others who have been through the same thing, and relatives are welcome at the sessions. Times and places are listed through the service itself. gaaustralia.org.au

National Debt Helpline

Trained counsellors give free advice on gambling debt and how to deal with creditors, weekday business hours. Relatives can call on behalf of a player and get the same help. ndh.org.au

Ask yourself whether you are still playing for fun

Noticing these patterns early keeps a habit from growing quietly into something harder to steer. A limit or a pause set in your account is the first step, and it costs nothing to try.

Read through the list and count how many apply to you right now.

Playing longer than you planned
Chasing money already lost
Spending set aside for bills
Borrowing to keep playing
Hiding play from family
Feeling flat when not playing
Playing to escape a bad mood

Clearer ground for relatives

Proof before the first payout. At sign-up the age field is checked against your details, and nobody under 18 gets an account. Documents are requested before the first withdrawal, which catches any mismatch early.

What guards the shared tablet? Before a shared device reaches a child's hands, a blocking tool can filter gambling sites in the browser and inside apps. One setup holds across restarts and updates.

A way in without blame. On the evening the subject comes up, a calm question without blame gets further than a lecture. The National Gambling Helpline answers relatives too, so you need not plan that talk alone.

Decide whether you need a break or a stop

A pause, or a full stop? A cooling-off period shut the account for a stretch of hours or days while your balance and history stay where they are. You set it from your account before the day it is needed, and play is blocked until it ends.

Set it and let it hold. Choosing self-exclusion closes your account to play for a long stretch, and the decision holds. Start it from your account settings, and expect the door to stay shut until the period you picked has run out.

Cover beyond one casino. BetStop is the national register run by the Australian Government. Registration lasts at least three months and can cover a lifetime, and it can be lodged online in about five minutes with a support person named alongside you if you wish. Early cancellation is possible only after three months, by statutory declaration confirming you have seen a counsellor or GP. betstop.gov.au

Six things players ask

What you will know once you have read

You will know how limits, pauses and closures work here, and where help sits.

Can I raise or lower a deposit limit after I've set one?+

Yes, in the same section of your account where it was set. Lowering it is the easy move, and raising it comes with a short wait before the new figure applies, so a limit set in a calm moment stays put.

Why does the casino ask for my age before I play?+

Only people aged 18 or over may play here, so age checks are part of opening an account. Your photo identification is checked with the rest of your documents, and a household with a shared tablet needs each player verified separately.

What if it's my partner or parent who plays too much?+

The National Gambling Helpline advises relatives as well as players, and the same number takes calls from anyone worried about someone else. Counselling there is free, and you can ask what practical steps the household can take.

Can I set limits from my phone instead of the desktop site?+

Yes, the account section in the mobile version holds the same controls as the desktop one. You can pick a deposit limit or a loss limit from the phone you play on, and the setting covers the account rather than the device.

Can I shorten a self-exclusion once I feel better?+

No, a self-exclusion runs for the whole period you chose when you set it. It is a firm pause rather than a flexible one, so choose a span you can live with before it takes effect.

How do I shut my account permanently?+

Write to [email protected] from your registered email address and ask for the account to be closed for good. Support replies around the clock, and closure is separate from a pause or a self-exclusion.