Before your first withdrawal

Verification at Goldenstar Casino that unlocks payouts

Licensed casinos must know who plays, so we confirm your identity once and usually finish the review in 43 hours.

Start verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/823/2009 since 2009

Reading the check

Your check, one table

Plain figures, nothing hidden, which is how we run every process at Goldenstar Casino.

Who checks

Goldenstar Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/823/2009

How long

43 hours

Mandatory at the latest

before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Your first upload

Four stages to a clean first check

Most delays come from one blurred corner, and this path keeps your file clear the first time.

Corner to corner

Open the verification area in your account and upload the identity page first, checking that all four corners sit inside the frame and no light glare washes out the text.

Name that matches

Add the address document next, dated within the last three months, and confirm your name and street match what you gave at registration, letter for letter.

Card copy

Snap your payment card only if we request it, showing the first six and last four digits with the middle covered so the security code stays private.

A cleared file

Wait for the review; our team aims to close it in 43 hours and e-mails you if a corner is unreadable, so keep the file handy for a quick reshoot.

At the upload screen

Which document proves what?

A short list, checked once, and no repeated requests later, which is how Goldenstar Casino prefers to work.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, clear photo page

Proof of address

ConfirmsWhere you live now

Must showYour name, street and recent date

Payment card image

ConfirmsThe card you paid with is yours

Must showFirst six and last four digits

Why it happens

When will Goldenstar Casino ask for your documents?

That the check appears without warning and freezes your money for no reason.

Before the payout, not after

A cash-out on the table is the point where the license asks us to confirm who you are. Send photo identification, proof of address and, if a card funded the play, a card image.

Room to play bigger

Asking for a higher ceiling moves your account into a different risk band, so identity and source of funds are looked at again before the new limit is set.

A file that finally matches

A surname spelled differently from the profile, or a birth date that disagrees, flags the file. Fresh documents that show the true details clear the gap.

Send the matching card copy

Adding Visa, Skrill or PayID after the first deposit means a new funding route, so we confirm both the account holder and the method belong to the same person.

Why is the casino asking about my money?

Held under licence MGA/B2C/823/2009 from the Malta Gaming Authority, Goldenstar Casino must establish that money in play is lawfully earned. Asking where your funds originate is a standard AML step applied to every player the licence covers. Treat it as paperwork, not suspicion.

Depending on your case, our team may ask for one or more of the following:

Recent payslips from your employer
Bank statement showing regular income
Notice of assessment from the tax office
Sale contract for a property or vehicle
Statement from a savings or investment account

Refused once, approved next

Sharp instead of smudged. Edges of the card, the full page or the printed corner are lost, so the details cannot be read or matched against your profile. Lay the paper flat in even light Photograph all four corners

An old bill on the desk. A utility bill or bank letter older than the accepted window no longer proves where you live now, so a current one is needed. Order a fresh statement today Pick a bill dated this month

An untouched copy goes through. Balances that are blacked out, a name changed by hand or a picture cropped to one corner all suggest the paper was altered. Send the untouched original file Include the whole page

Answer desk

Straight answers on identity checks

Short answers to the six things players ask before the identity check lands.

Who licenses this casino and what is the licence number?+

Goldenstar Casino Ltd. operates under a licence from the Malta Gaming Authority, number MGA/B2C/823/2009. That regulator sets the identity and money-laundering rules the casino must follow, so the check is part of the licence rather than a choice of the site.

How long does the verification usually take?+

Once your file is complete, the team works through it in about 43 hours. Anything unreadable or out of date sends it back to the queue, so the clock restarts from the moment the correct copy arrives.

When will I be asked to verify my account?+

At the latest, the completed check sits before your first withdrawal, and nothing leaves until it clears. Goldenstar Casino may also ask at registration or after your first deposit, so having the papers ready saves time later.

Do photos taken on a phone count as documents?+

Yes. A phone shot of each document is accepted when the whole page is in frame, the print is sharp and nothing is cropped at the edges. Take it in daylight, hold the phone still and confirm the name matches your account first.

What if my name has changed since I signed up?+

Send the photo identification that carries your current name plus the paper that proves the change. The verification team compares both, then updates your details so the account and the file agree. Contact [email protected] with both copies attached.

What is a source of funds check and why me?+

It is a routine step the licence requires in the fight against money laundering, and it is not aimed at you personally. A short explanation of how you earn and save, backed by a document or two, usually closes it.